Order status, returns and sizing - answered on the phone, not in a queue.
For Shopify and WooCommerce stores doing 50 or more orders a day, where the phone is still the support channel customers reach for.
"Where is my order?" handled end to end
It's the question that eats support time. Orbit Shop looks the order up in your shop, checks the courier, and gives the customer a real answer - no ticket, no callback.
From your order data
Finds the order by number or phone, reads back what was ordered and where it is.
Returns on the call
Starts the return or exchange and sends the label or instructions by SMS.
Learns from your pages
Shipping, returns and sizing answers come from your store's own FAQ and policy pages, so it says what your site says.
What it does on a call
- Order status and delivery - looks the order up by number or phone and reads back where it is and when it arrives.
- Returns and exchanges started on the call, with the return label or instructions sent by SMS.
- Product questions answered from your live catalogue: sizes in stock, materials, compatibility, prices.
- Orders by phone placed into your shop, with a payment link sent to the customer.
- Outbound calls on Pro: abandoned carts, failed deliveries, "your order is ready for pickup".
Works with
Pricing
Sized by call minutes. Shop calls are short - most are under two minutes.
Prices exclude VAT. Minutes above the plan are charged per minute at the end of the month. Outbound calls on Pro use the same minute pool.
Hear it answer a call about one of your orders
Connect a test shop or give us a few sample orders. Call it as a customer would.