Orbit Stay
Hotel bookings

A front desk that never steps away.

For boutique hotels and guesthouses, on the Black Sea coast, in the mountains, or anywhere the phone rings hardest in season. Takes the reservation at 23:00 on a Sunday and has it in your system before the guest hangs up.

Covered when the desk isn't

The calls you lose are the ones at night, at weekends and in the peak weeks of the season. That's where Orbit Stay earns its keep.

Nights and weekends

Answers every call at any hour, so a guest ringing after reception closes still gets a room.

Seasonal spikes

Answers on every line you have, so peak-season calls don't end up in voicemail and you don't need extra staff for July.

Your policies, read out

Checks room availability, then explains the deposit and cancellation terms of the rate booked, in plain words.

What it does on a call

  • Checks availability and quotes rates for the dates, room type and number of guests, including your seasonal pricing.
  • Takes the reservation with the guest's details and sends a deposit or card-guarantee link by SMS.
  • Answers front-desk questions - check-in times, breakfast, parking, pets, directions from the airport - from a FAQ you approve.
  • Changes and cancellations according to the policy of the rate booked, explained in plain words.
  • Takes group and event enquiries with the details written down for you to follow up.

Works with

Your PMS / channel managerOur reservations dashboardYour existing phone numberBulgarian, English, more on request

Two-way availability sync is set up per property during onboarding.

CallerDo you have a double room for two nights, the 24th and 25th?
AssistantYes - a standard double at 95 euro a night with breakfast, or a sea-view double at 120. Both are free for the 24th and 25th.
CallerSea view. Is check-in possible before 14:00?
AssistantCheck-in starts at 14:00, but you can leave luggage from the morning. Shall I reserve the sea-view double for the 24th and 25th, 240 euro in total?
CallerYes, under the name Georgiev.
AssistantReserved, Mr Georgiev. I'll text you a link to secure it with a card - free cancellation until the 21st.

Pricing

Sized by rooms and call minutes. A reservation call usually runs three to five minutes.

Prices exclude VAT. Minutes above the plan are charged per minute at the end of the month. PMS sync is included in every plan and set up by us during onboarding at no extra charge.

Hear it take a reservation for your rooms

We load your room types and rates into a demo. Call it as a guest would.

Book a demo call