Terms of service

1. Who the agreement is with

These terms are between AI Solutions 2026 (Ей Ай Солушънс 2026), ЕИК 208961316, ul. Mermer Kamak, Ruse, Bulgaria, which operates the Orbit brand ("we", "us"), and the business that signs up ("you").

The service is for businesses only. By subscribing, you confirm that you're acting for a business and have the authority to accept these terms on its behalf. Consumer-protection rules for purchases by private individuals, including the 14-day right of withdrawal, don't apply.

Enterprise plans may have a separate signed agreement. Where it differs from these terms, the signed agreement applies.

2. The service

We provide an AI voice assistant that answers your business's phone calls and, depending on the product and plan, books appointments, takes hotel reservations, or handles shop enquiries and orders, as described on our product and pricing pages when you subscribe.

The assistant is software and can make mistakes: it may misunderstand a caller, give an incomplete answer, or fail to complete a booking. It works from the information, policies and integrations you give it. Review call summaries regularly and tell us when something's wrong so we can fix it. The assistant doesn't transfer calls to a person; when it can't help, it takes a message for you.

We're improving the service continuously. We may change features, but we won't materially reduce what your plan includes during a billing period you've paid for.

3. Trial

Each self-serve plan starts with a 7-day free trial. A payment card is required at sign-up. Unless you cancel before the trial ends, your subscription starts automatically and the card is charged for the first billing period. One trial per business.

4. Prices and billing

• Prices are shown on our pricing page in euro and exclude VAT. VAT is added where it applies; EU businesses outside Bulgaria with a valid VAT number are invoiced under the reverse-charge rule.
• Subscriptions are billed in advance, monthly or yearly, by card through Stripe, and renew automatically for the same period until cancelled.
• Self-serve plans (Starter, Growth, Pro) have no setup fee. Each has the limits shown on the pricing page when you subscribe: one phone number, a maximum number of simultaneous calls, locations and staff. Enterprise plans have a one-time setup fee and limits set in the contract.
• Each plan includes a number of call minutes per month. A minute is connected call time, rounded up to the next full minute per call; ringing and voicemail don't count. Unused minutes don't carry over.
• If you go over your included minutes, calls keep being answered. Extra minutes are charged at the end of the month at the per-minute rate shown in your dashboard. We email you when you reach 80% of your minutes.
• If a payment fails, Stripe retries the card and we'll let you know. If it's still unpaid 14 days after the due date, we may suspend the service (section 10).
• We may change prices with at least 30 days' email notice. The new price applies from your next renewal after the notice period; if you don't agree, cancel before then.

5. Changing and cancelling

You can change plan or cancel at any time from the billing portal (the "Manage billing" link) or by emailing us.

• Cancelling: the subscription ends at the end of the current paid period, and the assistant keeps answering until then. We don't refund partial periods, including the remainder of a yearly plan, unless the law requires it or we've failed to provide the service.
• Upgrading: takes effect immediately; the difference for the rest of the period is charged pro rata.
• Downgrading: takes effect from the next billing period.

When a subscription ends we stop answering calls. If we provided a phone number, we release it after 14 days, so arrange call forwarding in time if you want to keep using it. We can help move a number you ported to us back to your provider.

6. Your responsibilities

You agree to:

• give us accurate information about your business, prices, opening hours and policies, and keep it up to date;
• tell your callers, as the law requires, that calls are answered by an automated assistant and may be recorded and transcribed, for example in your greeting or privacy notice;
• have the rights to connect the calendars, booking systems, shop platforms and phone numbers you link to the service;
• not use the service for anything unlawful, for unsolicited marketing calls, to deceive callers, or to collect special-category data such as health details beyond what you genuinely need for an appointment;
• keep your dashboard logins secure and tell us straight away if you think someone else has access.

Outbound calls (on plans that include them) may only be made to people who have a relationship with your business and haven't objected to being called, in line with Bulgarian and EU rules on direct marketing.

7. Data

You own your business data and your callers' data. For callers' personal data, you are the controller and we are your processor. Our data-processing agreement, available on request, forms part of these terms and sets out how we handle it, including keeping it on infrastructure in the EU. How we handle your own account data is described in our privacy policy.

We may use call data to fix problems and improve the service for you. We won't use your callers' personal data to train models for other customers without your written agreement.

After your subscription ends, you can ask for an export of your call history within 30 days. After that we delete it, except what we must keep by law.

8. Availability and support

We aim to keep the assistant answering around the clock, but we don't guarantee uninterrupted service on self-serve plans: it depends on phone carriers, internet connections and third-party services such as your calendar or booking system. We'll do planned maintenance at quiet times where we can and tell you in advance about anything significant.

Support is by email on working days. Pro plans get priority support with same-day changes. Enterprise plans can include a service-level agreement with uptime commitments.

9. Liability

Nothing in these terms limits liability for intent, gross negligence, or anything else that can't be limited under Bulgarian law.

Otherwise:

• neither of us is liable for indirect or consequential loss, such as lost profit, lost bookings or lost revenue, including from a call the assistant handled incorrectly or a missed call;
• our total liability in any 12-month period is limited to the fees you paid us in those 12 months.

You're responsible for the information you give the assistant and for decisions you make based on call summaries.

10. Suspension and termination

We may suspend the service if a payment is more than 14 days overdue, or straight away if the service is being used unlawfully or in a way that risks harm to callers, to us or to other customers. We'll tell you why and restore it once the issue is fixed.

Either of us may end the agreement immediately if the other seriously breaches these terms and doesn't fix it within 14 days of written notice.

11. General

• Changes to these terms: we'll email you at least 30 days before material changes take effect. If you don't agree, you can cancel before then.
• Notices: we contact you at the email on your account; you can reach us at info@aisolutions-bg.com.
• Assignment: you may not transfer the agreement without our consent. We may transfer it as part of a sale or reorganisation of our business, with notice to you.
• Force majeure: neither of us is responsible for delays or failures caused by events outside reasonable control, such as carrier outages, power failures or natural disasters.
• Law and disputes: Bulgarian law applies. We'll try to settle any dispute by talking first; if that fails, the competent court in Ruse, Bulgaria has jurisdiction.
• Language: these terms are published in English and Bulgarian, and both versions are equally valid.